Privacy Policy

Date effective: 14 December 2024

Introduction
Welcome to Anita’s Kitchen (“we,” “our,” or “us”). This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website or interact with our services. We are committed to protecting your privacy and ensuring that your personal information is handled in compliance with the Protection of Personal Information Act, 4 of 2013 (POPIA) of South Africa.

By using our website or providing personal information, you consent to the terms of this Privacy Policy.

Information We Collect
We may collect and process the following personal information:

Personal Identification Information: Name, email address, phone number, postal address.
Technical Information: IP address, browser type, operating system, and browsing data (e.g., pages visited).
Location Data: We may collect location data if enabled on your device.
Social Media Profiles: Information you share with us via social media platforms or by linking social media accounts.
Marketing Preferences: Data related to your preferences for receiving marketing communications from us.
Comments: When visitors leave comments on the site, we collect the data shown in the comments form, as well as the visitor’s IP address and browser user agent string to help with spam detection.

An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available at https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.

Media: If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS). Visitors to the website can download and extract any location data from images on the website.

Cookies:

If you leave a comment on our site, you may opt-in to save your name, email address, and website in cookies. These are for your convenience so that you do not have to fill in your details again when leaving another comment. These cookies will last for one year.
If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.
When you log in, we will also set up several cookies to save your login information and your screen display preferences. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me,” your login will persist for two weeks. If you log out of your account, the login cookies will be removed.
If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.

How We Use Your Information
We use the personal information we collect for purposes including:

To provide and maintain our services.
To process and confirm orders or transactions.
To communicate with you regarding orders, inquiries, and customer support.
To personalize your experience on our website.
To send marketing communications with your explicit consent.
To analyze traffic and trends on our website through tools like Google Analytics.
To comply with legal obligations or to protect the rights and safety of Anita’s Kitchen, its users, or others.

Marketing and Consent
With your explicit consent, we may use your information to send you marketing communications, including newsletters, promotional offers, and event updates. You can withdraw your consent at any time by:

Opting out using the “Unsubscribe” link in the email.
Contacting us at hello@anitaskitchen.co.za.

We will never share your personal information with third parties for their marketing purposes without your explicit consent.

Use of Third-Party Services
We may share your personal information with third-party service providers for the following purposes:

Payment Gateways: To securely process payments for orders.
Analytics Tools (e.g., Google Analytics): To analyze user behaviour and improve our website’s performance.
Marketing Platforms: To manage email communications and campaigns.

These third parties will only have access to your information to the extent necessary to perform these functions and are obligated not to disclose or use it for any other purpose.

International Data Transfers
As part of using third-party services, your personal information may be transferred to and processed in countries outside South Africa, including those that may not offer the same level of protection as South African law. Where required, we ensure appropriate safeguards are in place to protect your information when transferred internationally.

Data Retention
We retain your personal information only for as long as necessary to fulfil the purposes for which it was collected or until you request deletion. You may request the deletion of your data at any time by contacting us at hello@anitaskitchen.co.za.
If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically. For users that register on our website (if any), we store the personal information they provide in their user profile, which they can see, edit, or delete at any time (except for their username). Website administrators can also view and edit that information.

POPIA Compliance
In compliance with the Protection of Personal Information Act (POPIA), we are committed to processing your personal information according to the following principles:

Accountability: We are responsible for ensuring that your personal information is used lawfully and ethically.
Processing Limitation: We only process your data for the purposes for which it was collected.
Purpose Specification: We will only process your data for specified purposes unless further processing is allowed by law.
Information Quality: We strive to keep your data accurate, complete, and up to date.
Security Safeguards: We use appropriate technical and organizational measures to protect your personal information from loss, unauthorized access, or misuse.
Data Subject Participation: You have the right to access, update, correct, or request deletion of your personal information.

Your Rights
You have certain rights regarding your personal information under POPIA and other applicable laws, including:

Access: Request details of the personal information we hold about you.
Correction: Request the correction of inaccurate or incomplete information.
Deletion: Request the deletion of your data in certain circumstances.
Object: Object to the processing of your personal information in certain cases.
Withdraw Consent: Withdraw consent for the use of your data at any time.

To exercise any of these rights, please contact us at hello @anitaskitchen.co.za.

Security of Your Information
We take the security of your personal information seriously. We employ a variety of security measures to protect your data from unauthorized access, disclosure, or loss, including encryption, secure servers, and firewalls.

Changes to This Policy
We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. We encourage you to review this page from time to time. The date of the most recent revision will be noted at the top of this page.

Contact Us
If you have any questions or concerns about this Privacy Policy or how we handle your personal information, please contact us at:

Anita’s Kitchen
hello@anitaskitchen.co.za
53 Lourens River Road
Strand
7140
+27 65 628 5103